What to do if replication agent is installed, but the machine doesn't appear in ACP

Replication agent is installed, but the machine doesn't appear in ACP

Challenge

After a new installation of the replication agent, the machine cannot be protected, however, it was protected in another cloud before that.

Cause

If a new agent is installed on the machine that has been protected before, configuration files from the previous installation might be used as long as they are not deleted during agent uninstallation.

Solution

To avoid this, delete the following folders manually and reinstall the agent.

For Windows Replication Agent:
​C:\ProgramData\Hystax
If you can't see this folder, make sure that hidden files and folders are displayed.
After that you can install the agent. 

For Linux Replication Agent:
sudo rm -rf /etc/hystax
After that you can install the agent.