Target datastore and host are not shown in ACP at the last step of the failback wizard

ACP failback wizard does not show the target datastore and host

Challenge

Generally, a target datastore and host are not shown in ACP if a Failback Agent does not have proper network configuration and therefore has no connection to VMware or to Acura, which it constantly sends heartbeats to.


Solution 

Please make sure that the network is configured by doing the following:
  1. open the console of the Failback Agent machine in VMware and make sure all the statuses are green

  1. make sure the following ports are opened:
    tcp/443 - connection to the Acura Controller
    tcp/udp/902 - connection to VMware
    udp/12201 - sending logs to Acura

    • Related Articles

    • How to perform a failback using a "reverse migration" method

      Task Perform a failback procedure to a designated cloud platform using a "reverse migration" method. Solution If you have been using VMware, Flexible Engine or OpenStack as your source environment, please refer to our applicable Documentation. This ...

    • Making a machine discoverable in ACP after VMware failback

      Challenge A machine is not listed in ACP after performing a failback to VMware. Cause By design, a failback machine in VMware is marked with a flag that blocks it from being rediscovered in ACP right after the process has been completed. This helps ...

    • Creating a Disaster Recovery plan for the VMware target cloud

      Task Create a DR plan for the VMware target cloud. Solution This an essential step taken in advance when planning your strategy for a possible failover of selected machines to the target cloud and eventual disaster recovery. The DR plan is the ...

    • Replication reaches 100% but then seems to freeze at this mark

      Challenge Replication reaches 100% but then seems to be stuck in Acura Control Panel. Cause When the status of a machine in ACP is Replicating(100%) from the backend point of view, it means that the backup process is complete and a snapshot is being ...

    • Cleaning up target-cloud resources after a successful migration

      Task Clean up all resources in the cloud after a migration. Solution To clean up all resources in the cloud, please perform the following steps: 1. Check that the failover machine works fine and detach the Cloud Site in Hystax Acura UI, by clicking ...