Why "Forbidden (403)" keeps coming up during certain actions

Why "Forbidden (403)" keeps coming up during certain actions

Challenge

User cannot see anything in Hystax Acura Control Panel or doesn’t have rights to perform any action (getting 403 Forbidden)

Cause

The role assigned to the user doesn’t give them rights to perform certain actions

Solution

Hystax Acura Control Panel administrator should go to the “Settings” page, find the user, check which roles and resources are assigned to the user, then provide another role or configure the existing one.


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