Deployment
"Forbidden (403)" error appears during certain actions
Challenge User cannot see anything in Hystax Acura Control Panel or doesn’t have rights to perform any action (getting 403 Forbidden) Cause The role assigned to the user doesn’t give them rights to perform certain actions Solution In this situation, ...
Connectivity check for a machine shown offline in ACP
Challenge A source machine has a replication agent installed but it is shown in an offline state in ACP, although the machine has been properly discovered before. Solution One of the possible ways to check the connection to Acura is to use the telnet ...
Acura UI is unavailable right after deployment
Challenge Acura UI is not available after the deployment. Cause Certain components of Acura take a longer time to start. Solution Make sure that at least 20 minutes have passed after the initial deployment of Acura as it might take this time for all ...
Why cloud validation fails on creating a volume during initial configuration
Challenge The cloud validation fails on creating a volume during initial configuration. Cause Acura does not upload the Cloud Agent image to the target cloud, because the corresponding cloud's API is broken. 1. Initial configuration fails, Hystax ...
Why don't I see events for a specific customer or resources belonging to me
Challenge Can't see events for a specific customer or resources belonging to me. Cause No access rights. Solution Click on the drop-down "Menu" list in the top right corner, select "Settings". Click on the "Roles" tab and check roles and access ...