Challenge A source machine has a replication agent installed but it is shown in an offline state in ACP, although the machine has been properly discovered before. Solution One of the possible ways to check the connection to Acura is to use the telnet ...
Challenge High Availability (HA) Acura deployment has been unexpectedly rebooted due to power outage or accident, and the UI is no longer accessible - error 503. All nodes have been shut down simultaneously. If there has been only one affected node, ...
Challenge Acura UI is not available after the deployment. Cause Certain components of Acura take a longer time to start. Solution Make sure that at least 20 minutes have passed after the initial deployment of Acura as it might take this time for all ...
Challenge An Etcd pod on the restarted instance is stuck in “Pending” state, and the Etcd cluster can't be rebuilt. Cause If Acura is deployed as a HA cluster, it stays operable if one of the nodes goes down (gets turned off or destroyed). However, ...
Challenge The cloud validation fails on creating a volume during initial configuration. Cause Acura does not upload the Cloud Agent image to the target cloud, because the corresponding cloud's API is broken. 1. Initial configuration fails, Hystax ...
Challenge Can't see events for a specific customer or resources belonging to me. Cause No access rights. Solution Click on the drop-down "Menu" list in the top right corner, select "Settings". Click on the "Roles" tab and check roles and access ...
Challenge User cannot see anything in Hystax Acura Control Panel or doesn’t have rights to perform any action (getting 403 Forbidden) Cause The role assigned to the user doesn’t give them rights to perform certain actions Solution Hystax Acura ...
Challenge After a new installation of the replication agent, the machine cannot be protected, however, it was protected in another cloud before that. Cause If a new agent is installed on the machine that has been protected before, configuration files ...
Task Clean up all resources in the cloud after a migration. Solution To clean up all resources in the cloud, please perform the following steps: 1. Check that the failover machine works fine and detach the Cloud Site in Hystax Acura UI, by clicking ...
Challenge Migration to AWS fails with the error “Multiple different grub/menu.lst files found” Cause An Ubuntu Cloud image can be configured so that it can boot using BIOS or UEFI alternatively. Such images have two files named boot/grub/grub.conf. ...
Task Set a volume exclusion for the Windows replication agent. Solution In case there are disks on the machines that are not needed for replication, they can be excluded by setting certain parameters in the cbt.conf configuration file: 1. Stop the ...
Challenge Replication settings for machine's volumes require specific parameters. Solution Before the first replication is initiated, two additional parameters can be specified for each machine: Volume availability zone and Volume type. Click on ...